Successful digital and AI transformations depend crucially on organizational culture and employee engagement. Many transformations fail not due to inadequacies in strategy or technology, but because employees do not feel engaged or aligned with new initiatives. Therefore, a people-first approach is essential, as highlighted by the ADKAR framework, which emphasizes the need for awareness, desire, knowledge, ability, and reinforcement. Without addressing these human factors, organizations may struggle to realize the expected benefits of AI-related changes.
Additionally, common pitfalls include framing transformations as technology issues rather than opportunities for enhancing business value. Fostering a culture that prioritizes customer-centric decision-making and continuous learning is vital. Successful organizations empower decision-making closer to operational realities and promote innovation through test-and-learn practices that allow for adaptability. Notable examples like Wolters Kluwer illustrate that integrating these cultural practices not only establishes a more resilient organization but also aligns technology investments closely with market needs.
👉 Pročitaj original: CIO Magazine
