The author’s experience leading a retail digital transformation revealed that tool sprawl had become a costly issue, as organizations often acquire multiple overlapping software solutions that increase complexity rather than efficiency. A thorough audit uncovered that many tools had low user adoption and were unnecessary duplicates. By fostering discussions around what tools to eliminate, the transformation team achieved a significant reduction in software costs and increased user engagement.
The consolidation process involved reducing the number of communication platforms and centralizing data into a unified analytics view. This not only streamlined operations but also improved collaboration, employee satisfaction, and decision-making. The experience highlighted the importance of simplifying technology to prioritize effective human processes and emphasized that the true value of digital transformation lies in optimizing existing resources rather than continuously adding new ones. Ultimately, the client learned that progress often starts by removing tools, underscoring the paradox of transformation.
👉 Pročitaj original: CIO Magazine
