AI is becoming integral in the IT procurement process, with more than 80% of IT decision-makers using it in some capacity. This includes automation in RFP writing, solution evaluation, and even post-purchase ROI analysis. Notably, companies such as 8×8 and Thrive are adopting AI tools for these processes while maintaining a ‘human in the loop’ approach, ensuring that humans make final purchasing decisions.
8×8 leverages AI to streamline assessments of new IT products, utilizing a GPT model to analyze the necessity of requests against existing solutions. This model aids in decision-making by helping stakeholders clarify their needs and budget criteria. Similarly, Thrive employs AI to expedite service comparisons and solution evaluations, identifying potential compatibility issues swiftly. Despite the reliance on AI, both companies stress the importance of human review to ensure comprehensive decision-making.
BlackLine’s CIO highlights the effectiveness of AI in summarizing extensive documentation during the RFP process, improving efficiency and allowing teams to focus on critical assessments. They also use AI for contract reviews, detecting unusual clauses or potential negotiation points. Such tools reduce time spent on preliminary tasks, enabling teams to concentrate on evaluating and validating technology effectively.
👉 Pročitaj original: CIO Magazine
