Agentforce 360 is designed to solve the common issue of AI users being stuck in ‘pilot purgatory.’ The platform introduces Agent Script for authoring complex behavior and includes a voice interface for enhanced user interaction. Salesforce is positioning Slack as the central hub for all activities, aiming to streamline productivity through AI. However, concerns regarding licensing complexity and data readiness may hinder adoption.
Despite ambitious goals, skepticism remains about Salesforce’s claims versus real-world outcomes. Critics highlight the potential gap between promised functionalities and actual results, citing complex licensing models that complicate budgeting for customers. While the integration of AI with Slack presents a promising opportunity for enhanced user engagement, uncertainties regarding costs and practical implementation pose significant challenges for potential users of Agentforce 360.
👉 Pročitaj original: CIO Magazine
