On October 1, 2025, the NHK ONE service faced significant challenges as users struggled to receive authentication codes via email, particularly affecting Gmail users. This led to widespread confusion and frustration among customers right after the launch time. NHK promptly acknowledged the problem and issued an apology statement, while their team worked diligently to investigate and resolve the email delivery issues.
Fortunately, by mid-afternoon, the issue related to input errors was reportedly resolved, and further efforts were made to rectify the primary concern—emails not arriving in users’ inboxes. Technical adjustments were enacted, which ultimately led to the resolution of delivery issues by noon the following day. NHK reassured users to complete their registration processes, signaling that the situation was stabilizing. Detailed examinations revealed that the problems were primarily due to the new email domain’s low trust score, which made email servers overly cautious against potential spam, complicating mail delivery.
👉 Pročitaj original: CIO Magazine
