As organizations strive to implement AI agents, many CIOs are realizing the significant gap in their change management strategies. Research indicates that a staggering 95% of organizations are not seeing returns on their AI investments, with only 14% having a structured change management approach. To combat this, CIOs must prioritize engaging employees early in development processes and recognize that launching AI agents necessitates parallel change management efforts to align on strategies and responsibilities.
A successful change management program must clearly define workforce segments that will interact with AI, from executives to end users. Executives need to drive alignment on strategic priorities, while compliance and risk management leaders must address governance frameworks. Subject matter experts should validate AI performance, and frontline teams represent the voices of customers, crucial for tailoring AI agents to meet actual needs. Without these structured efforts, organizations risk falling into the trap of poorly executed AI transformations, which may lead to employee resistance and hinder adoption efforts.
👉 Pročitaj original: CIO Magazine
