Kathleen Peters leads innovation at Experian, focusing on identity, risk, and fraud detection. With the advent of generative AI, the Experian Innovation Lab has developed products like Experian Assistant, which enhances consumer insights and analytics. These advancements also raise concerns about fraud, as bad actors utilize AI tools to create sophisticated scams. Peters emphasizes that while AI democratizes data access and fosters financial inclusion, it also necessitates heightened vigilance and industry regulations to protect consumers.
As a seasoned professional in technology and innovation, Peters shares her experiences and the importance of balancing regulatory compliance with rapid technological advances. She acknowledges the challenges of operating within a heavily regulated industry. Peters articulates a vision where large companies can innovate responsibly and harness generative AI to not only enhance their products but also improve consumer trust and security against fraud. Her journey reflects a commitment to leveraging technology while maintaining the highest standards of consumer protection and ethical innovation.
👉 Pročitaj original: MIT Sloan Management Review
