Eunjoo Lee, the Head of GS Caltex’s DX Center, describes how the company fosters a culture of ‘good risk-taking’ to encourage innovation in the energy sector. Amidst fluctuating oil prices and operational challenges, Lee explains that their approach encourages employees to actively engage in developing AI solutions, significantly contributing to the digital transformation efforts. Over 50 different AI agents have already been created by various departments, enhancing processes like safety checks and customer feedback analysis.
The ‘AiU’ platform, launched in June, exemplifies this commitment to digital and AI transformation (DAX). Lee highlights that the simplicity of the platform empowers non-experts to create AI solutions without needing extensive technical knowledge. The operational success is reflected in the high engagement rates among employees, illustrating the company’s adaptability to new technologies. Lee attributes the platform’s wide acceptance to its accessibility and the supportive culture around AI innovation, encouraging continuous usage and development.
Beyond technical efficiencies, GS Caltex aims to foster a culture where digital transformation is an ongoing initiative rather than a one-time project. This consists of educating employees, fostering positive feedback mechanisms, and integrating innovation into the organizational fabric, further strengthening the company’s market position and resilience.
👉 Pročitaj original: CIO Magazine
