In 2026, the insurance industry is set to undergo major shifts driven by emerging technologies and evolving customer expectations. The rise of artificial intelligence is influencing how insurers interact with clients and manage risks, making a strong focus on customer experience (CX) critical for success. Moreover, the expansion into gig economy microinsurance represents untapped market opportunities for insurers looking to diversify their offerings.
Insurers face numerous challenges as they navigate these changes, particularly in addressing high-risk property coverage. Companies must adopt bold and strategic approaches to leverage the potential benefits on the horizon. By embracing innovative technologies and adapting to the changing landscape, insurers can position themselves to thrive amid the upcoming transformations while catering to the diverse needs of modern consumers.
👉 Pročitaj original: Forrester
