This shift involves creating structured frameworks around AI initiatives, as seen in Walgreens with the establishment of the Center of Enablement (COE). The COE facilitates a unified approach, aligning AI projects with business goals, ensuring that efforts are systematic and driven by measurable outcomes. Walgreens emphasizes the importance of discipline in innovation, using frameworks to filter and prioritize AI initiatives. As a result, they successfully balance their retail and healthcare identities, applying precise governance in healthcare while maintaining agility in retail.
FMOL Health exemplifies the expansion of ROI metrics beyond financial indicators to include human-centered experiences and engagement. Their AI tools enhance operational efficiency, enabling healthcare professionals to focus on patient interactions rather than paperwork. This highlights a broader redefinition of success criteria in AI adoption across various sectors, where factors like sustainability and customer satisfaction are prioritized alongside traditional financial returns. In innovative companies like Steelcase, AI investments relate to overall purpose and societal impact, creating long-term value and emphasizing ethical AI utilization.
👉 Pročitaj original: CIO Magazine
