Since 2019, bot management software has advanced from simply answering the question of whether an entity is a bot or not to a more nuanced distinction among good bots, bad bots, and humans. This evolution reflects increasing sophistication in understanding bot behaviors and intent. The market now focuses on enabling beneficial bots and humans while effectively blocking malicious bots.
The expansion into the bot and agent trust management market introduces new capabilities for organizations, improving security and operational efficiency by building trust with legitimate agents. However, this progression also presents challenges in accurately categorizing and trusting automated agents, raising concerns about potential false positives or negatives. The increasing complexity requires continuous innovation to adapt to evolving bot strategies.
Overall, the transformation in bot management technology offers significant benefits in digital security and user experience, marking an important step in cybersecurity. Organizations adopting these advanced tools can better safeguard their digital assets while supporting authentic user interactions.
👉 Pročitaj original: Forrester
