Agentic AI can streamline IT operations by optimizing resource utilization, automating support tasks, and quickly resolving issues. This technology leverages AI agents to analyze and resolve problems in real-time, significantly reducing mean time to resolution (MTTR) from hours to minutes or even seconds. Agentic AI can enhance customer support by improving response times and satisfaction through effective handling of complex inquiries. Furthermore, it allows for efficient software testing and quality engineering by automating basic tasks while freeing human engineers for more complex challenges. However, it is essential to implement robust governance to avoid introducing new risks as workflows are accelerated. The transition to agentic AI will ultimately reshape the workforce, delegating less critical tasks to AI, thereby allowing IT teams to focus on more strategic initiatives. As organizations progressively implement agentic AI, they must take a measured approach to demonstrate its value and build a solid foundation for future advancements.
👉 Pročitaj original: CIO Magazine
