In 2023, the British NHS started one of Europe’s most ambitious data projects, the Federated Data Platform, intended to connect scattered patient data for better planning and decision-making. However, it faced significant resistance from both medical professionals and patient organizations, stemming from a lack of mutual understanding and trust.
Despite initiatives that seem logical, obstacles can arise, illustrating that speaking the same language does not guarantee understanding. CIOs must navigate complex frameworks of meaning shaped by differing values, beliefs, and perceptions. Effective listening, often overlooked, is critical in building trust and ensuring project acceptance, as seen in the NHS case where a lack of consultation created skepticism.
To foster a shared understanding, CIOs should clarify key terms, define success metrics collaboratively, and verify understanding at meetings’ ends. This shift from merely translating between technology and business to building a trusting connection is vital for CIOs to influence effectively. Real influence stems from comprehending varied cultural frameworks and fostering alliances based on shared goals and understanding.
👉 Pročitaj original: CIO Magazine
