Brownsville recognized critical technology problems, including an aging data center and absence of tech-related policies, leading to disruptions for employees and citizens alike. CIO Jorge Cardenas noted that these issues resulted not only in poor performance but also security risks. He emphasized that the city required a more systematic and structured approach rather than operating at a small store’s level. For instance, citizens often faced three-hour waits for birth or death certificates due to system downtimes, leading to increased operational costs.
Upon his appointment three years ago, Cardenas developed a digital transformation roadmap focused on enhancing digital infrastructure to support city growth. Initial efforts included stabilizing networks and establishing security protocols and guidelines. Cardenas underscored the importance of a stable foundation for new systems to function effectively. As projects were successfully completed, trust was built with the city manager, allowing for budget acquisition and future planning based on shared visions among stakeholders.
Brownsville’s modernization included the implementation of a fiber-optic network supplemented by a private 5G solution to improve connectivity throughout public spaces. This allowed for enhanced public safety through a wide network of cameras. Cardenas highlighted the significant impact of this technology, such as rapid detection of illegal dumping and monitoring crowds for safety. The integration of AI has streamlined police video review processes, significantly saving time each week.
👉 Pročitaj original: CIO Magazine
