Since July, the author has participated in prominent conferences such as Hubspot Inbound and Oracle AI World, gaining insights into the role of AI in B2B customer service. Engaging with numerous customer service solution vendors and professionals, the article collects noteworthy findings on AI’s evolving impact in the sector.
The discussions reveal that AI technologies are enhancing customer interaction and service delivery, streamlining processes, and contributing to efficiency in customer service roles. With more than 50 customer service professionals consulted, the author aims to provide a comprehensive overview of the changes being introduced by AI innovations, although specific examples and detailed insights remain limited in this summary.
👉 Pročitaj original: Forrester
