Every leader encounters the moment of delivering bad news, a difficult but necessary leadership test. Poorly executed communication can diminish trust and morale, while well-managed communications can help redirect focus and mobilize teams. It’s essential for leaders to discern whether the situation is salvageable or final, as this influences how they convey their messages. The article identifies a framework consisting of four messaging strategies: Fix It, Bounce Back, Shut It Down, or Move On. Each requires a different approach and communication style to ensure clarity and support for the team. For effective delivery, leaders should communicate with empathy, transparency, and a clear direction for the future. Recognizing the emotional impact of bad news is crucial, and leaders must provide a sense of hope and purpose to their teams.
👉 Pročitaj original: MIT Sloan Management Review
