In an interview, Merim Becirovic explains how AI is vital for BCG’s transformation into an AI-based company. He highlights the importance of experimenting with technology to understand its impacts and reassures that the firm’s clients will benefit from this-firsthand experience. Becirovic notes that organizations must think about how AI is used internally and externally to stay competitive. He emphasizes the need to integrate user journeys across systems, creating a seamless environment for consumer services.
Becirovic mentions that the pace of AI development, likened to the early days of cloud technology, is rapid and expects a future where agents will transform workplace dynamics. He notes that data remains crucial for AI success, and organizations should prioritize understanding their data sources and strategies to connect internal knowledge with customer services. The necessity for employees to adapt to AI tools is essential as the nature of jobs changes, with new graduates arriving equipped with advanced skills.
👉 Pročitaj original: CIO Magazine
