ServiceNow is at the forefront of enterprise service management, with its cloud-based platform enabling automation across various business domains, including IT service management and HR delivery. Recent updates, such as the Apriel language model and a new AI Experience UI, highlight the company’s focus on generative AI to enhance enterprise workflows.
However, they face challenges including critical vulnerabilities that have exposed sensitive data affecting numerous organizations. Security advisories have urged admins to rectify access controls and mitigate risks associated with misconfigured knowledge bases. These issues signify the importance of maintaining robust security measures in enterprise software deployments as ServiceNow continues to expand its AI-driven capabilities in the competitive tech landscape.
👉 Pročitaj original: CIO Magazine
