As boards increasingly scrutinize technology investments, they are seeking concrete evidence of how APIs contribute to business growth, risk reduction, and measurable financial outcomes. Despite this need, many CIOs continue to use traditional technical metrics, such as the number of deployed APIs and average latency, which do not adequately reflect business performance and can lead to a loss of credibility with the board. To redefine API ROI, CIOs must focus on value-driven metrics that emphasize business impact rather than mere technical statistics.
API ecosystems are becoming crucial for enterprise value, customer trust, and digital agility, making it essential to select appropriate measurement frameworks. Factors such as revenue generation, customer experience, operational agility, and risk management should be considered when assessing API value. For instance, well-implemented APIs can create new revenue streams, enhance customer experiences, and ensure compliance with regulations while contributing to significant economic value for businesses globally. The shift to measuring true value rather than performing superficial metrics represents a fundamental change in how organizations view APIs as integral to business strategy and success.
👉 Pročitaj original: CIO Magazine
