The rise of agentic AI is transforming the landscape of work and business, but the conceptualization of AI agents in enterprises lacks clarity. It is crucial to understand whether an AI agent is to be classified as an employee, an enterprise application, or an advanced RPA bot. Establishing a clear mental model is essential for organizations looking to integrate these technologies effectively.
As companies rush to harness the potential of agentic AI, the ambiguity surrounding the role of AI agents can lead to confusion and misalignment. Stakeholders must engage in constructive discussions to delineate the characteristics and responsibilities of AI agents within their operational frameworks. This conversation will ensure that the integration of AI into business processes aligns with organizational goals and maximizes value.
👉 Pročitaj original: Forrester
