A recent report from Foundry highlights that over 80% of IT leaders incorporate AI into various stages of the IT purchasing workflow. AI assists in vendor evaluation, solution recommendations, RFP automation, and performance assessment. For example, 8×8 uses a generative AI model to determine if new IT products are necessary and to help evaluate potential ROI, all while maintaining human final approval.
At Thrive, AI expedites vendor evaluation by processing extensive documentation and market analysis more quickly than humans, though human judgment remains key for non-technical factors like cultural fit. Thrive plans to further develop AI capabilities for defect prediction and vendor performance monitoring. Similarly, BlackLine employs AI tools for RFP document summarization and contract anomaly detection, saving IT teams time for deeper technology evaluation.
Despite its advantages, these organizations emphasize a ‘trust but verify’ approach to AI, recognizing risks such as over-reliance on automated outputs and the need for oversight. AI in IT purchasing enhances efficiency and decision-making but does not replace human expertise and judgment in complex assessments.
👉 Pročitaj original: CIO Magazine
