SAP announced new role-aware Joule Assistants and department-specific clouds at its SAP Connect event targeting finance, HR, supply chain, and customer experience professionals. These AI agents are designed to automate routine tasks such as cash management, trade classification, supplier bid analysis, and employee support starting from late 2025 through 2026. Additional tools like SAP Engagement Cloud and Supply Chain Orchestration leverage embedded AI and data integration to improve campaign management and supply chain risk detection.
The introduction of these assistants aims to increase operational efficiency and enable customers to focus more on innovation and competitive differentiation. However, deploying these AI-powered tools also introduces risks around data privacy, integration complexity, and reliance on automated decision-making that may require careful governance. SAP’s approach includes supporting integration with existing systems and partners through Business Data Cloud Connect to facilitate secure data sharing, enhancing collaboration across platforms.
Supply chain and HR management feature prominently with new cloud-native solutions and AI agents planned for managing inventory, workforce knowledge, and succession planning. These developments illustrate SAP’s strategic expansion of AI capabilities embedded across its portfolio to streamline enterprise workflows, but adoption will depend on organizations’ readiness to manage AI-driven changes and ensure data security throughout these intelligent processes.
👉 Pročitaj original: CIO Magazine
