The case study highlights how even well-designed systems can inadvertently undermine performance. In the case of the orthopedics division of a life sciences medical device company, internal systems acted as a hindrance despite the efforts of its personnel. This dysfunction led to a downward spiral that could have been avoided with better operational oversight.
The tiger team implemented strategies focused on transparency and accurate tracking, leading to significant improvements. This turnaround showcases the necessity of aligning systems with organizational goals to foster an environment of success. The implications of this case extend beyond one division, emphasizing the need for all organizations to assess how their systems impact performance and employee morale.
👉 Pročitaj original: Forrester
